If one or more of the lock levers doesn’t move then either part of the lock lever slide is broke or the lock levers themselves are broken. If it follows the cartridge then replace the cartridge and see if it continues. For instance, if the black slot is giving you the “cartridge not engaged” error then switch it out with the magenta cartridge to see if the problem follows the cartridge or stays with the slot. If everything is moving the way it should and you can’t see anything wrong then switch the cartridges. If there is no tension, feels awkward to move, or you hear a loud clicking sound then something is probably broke in the cam assembly or slide lever. The lock slide levers should move fluidly with some resistance due to the springs on the actual lock levers. If none of the lock levers move on a side or if you don’t feel any tension then one of the cams is most likely broken. The lock levers actually move with the transfer assembly so if you remove the transfer assembly you can leave the door open and move the transfer assembly holders up and down so the door doesn’t obscure watching the lock levers. If everything seems fine and reseating the cartridges doesn’t resolve the issue, remove them and watch the lock levers as you open and close the transfer assembly. The lock levers should move up when the transfer assembly opens and lower when the transfer assembly closes. While reseating the toner cartridges pay attention to the ease of how they go in and out. In my experience I’ve always had multiple parts break at the same time so I make sure I go over the whole thing before I order parts.įirst thing to try is reseating the toner cartridges. This legend gives us a better idea of where to look to resolve the error, but I recommend you check over the whole area to make sure you’re getting all the right parts. Troubleshooting the 10.92.YY Cartridges Not Engaged Error Now let’s move on to the troubleshooting part. If any of these parts are broken or processes don’t happen then a cartridge not engaged error can result.Īlright, that’s how the process works. The lock levers are attached to the slide levers with springs. Also, four white tabs on the right slide lever push on the back of the cartridge shutters moving them out of the way and exposing the drums. When the right white slide lever moves up it engages the cartridge drive motor assemblies by pushing the black cartridge drive gears left so they mesh with the gears on the cartridge.
On the right and left side, the lock slide levers moves up as the door/transfer assembly closes and down as the door/transfer assembly opens.
When the transfer unit closes the cartridge lock levers clamp down on the sides of the cartridges and hold it in place. In this article, I’ll talk about the error, troubleshooting the error, and replacing the lock levers.Īs the transfer unit opens the cartridge lock levers (four on either side of the machine) move up into the machine.
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Like the swing plate gear in the 4200 series HP LaserJets, the lock levers in this machine were never meant to be replaced. The bad news is that usually one or more of the cartridge lock levers or a slide lever is broken or one of the cams above is broken. The good thing is that it’s one of the easier problems to diagnose. The 10.92.YY Cartridge Not Engaged error is one of the more common error codes found on the HP 3000 series Color LaserJet machines.